On January 12, 2021, in Hanoi, NOVAON was selected and honored by the Ministry of Information and Communications as one of the 12 reputable Make in Vietnam digital platform enterprises participating in the “Program to Support Small and Medium-sized Enterprises in Digital Transformation.” Deputy Prime Minister Vu Duc Dam and Minister Nguyen Manh Hung directly presided over this program.

NOVAON is one of the 12 reputable Make in Vietnam digital platform enterprises selected by the Ministry of Information and Communications to participate in the “Program to Support Small and Medium-sized Enterprises in Digital Transformation.” This program aims to support SMEs in overcoming post-Covid-19 challenges, adapting, transitioning, and making breakthroughs in business. At the event, NOVAON presented five digital platforms: Onfluencer – the first CPA-based Influencer Marketing platform, Onshop – an integrated e-commerce platform, NovaonX Chatbot – an automated chatbot and sales tool, OnSales CRM – a customer relationship management platform, and OnCustomer – the first Customer Experience Management platform in Vietnam.

Digital platforms are the key to solving the digital transformation puzzle. Therefore, the Ministry of Information and Communications selected and announced the 12 most reputable Make in Vietnam digital platform enterprises to implement the “Program to Support Small and Medium-sized Enterprises in Digital Transformation.” As such, NOVAON’s five platforms provide comprehensive support for businesses, ranging from online sales (Onshop), customer experience management (OnCustomer), automated sales and customer care (NovaonX Chatbot), customer relationship management (OnSales CRM), to marketing and sales through influencers (Onfluencer).

OnCustomer – The first Customer Experience Management platform in Vietnam, helps businesses manage multi-channel communication, enhance customer experience across touchpoints, and increase personalized sales through machine learning; Onfluencer – The first CPA-based Influencer Marketing platform connects businesses with social media influencers to execute communication and sales campaigns; Onshop – An integrated e-commerce platform that provides businesses with an all-inclusive e-commerce solution, from creating a sales website to expanding sales channels, attracting customers through advertising, and managing multi-channel sales; NovaonX Chatbot – An automated Chatbot and sales tool, helping businesses create Facebook Chatbot Automation for more effective sales and customer care; OnSales CRM – A customer relationship management platform that assists businesses in managing customer data, sales teams, and sales cycles, thereby driving significant revenue growth.

Small and Medium-sized Enterprises (SMEs) participating in this program will be supported in initiating their digital transformation journey by utilizing and experiencing the benefits of outstanding Make in Vietnam digital platforms. The participating digital platforms offer a minimum set of three main advantages: a free 3-month trial period; a 1-year contract with a free 6-month usage period (50% discount); and free training sessions, consultations, and knowledge sharing on platform usage.

In tandem with businesses during this digital transformation process, NOVAON not only provides the platforms but also stands by them throughout the deployment, sharing knowledge resources with the business community to promote the achievement of the national digital transformation goals as directed by the Prime Minister. NOVAON is increasingly affirming its position as a leading Vietnamese group in the digital economy with an ecosystem of 10 Make in Vietnam digital platforms serving over 87,000 customers. In 2020, NOVAON ranked 8th in the Fast500, which lists the fastest-growing companies in Vietnam.